16 ph Privacy Policy

When you register and use the 16 ph platform, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment method details you provide when making deposits or requesting withdrawals. We also collect identity verification documents such as a government-issued photo ID and proof of address when required under our Know Your Customer process. Technical data is gathered automatically when you access the platform, including your IP address, device type, browser version, and session activity logs. All information collected is limited to what is genuinely needed to run a safe, compliant, and enjoyable gaming experience for Filipino players.

We may also collect information you provide voluntarily when you contact our support team, respond to surveys, or participate in promotional activities on the platform. Communications you send to us — including support chat transcripts and email exchanges — are stored securely and used to resolve your queries and improve our service quality. If you opt in to marketing communications, we record that preference and use it to send you relevant updates about promotions, new games, and platform features. You can update your communication preferences at any time through your account settings. We do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.

The personal data we collect is used primarily to create and manage your 16 ph account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with applicable Philippine regulations. We use your information to deliver the games, promotions, and platform features you access, and to personalise your experience based on your activity and preferences. Transaction data is used to detect and prevent fraud, money laundering, and other prohibited conduct that could harm the integrity of the platform or other players. Your contact details are used to send you important account notifications, security alerts, and responses to support requests you have raised. We do not use your personal data for purposes that are incompatible with the reasons it was originally collected.

Where you have given your consent, we may use your email address or mobile number to send you promotional messages about bonuses, new game releases, and special offers available on the platform. You can withdraw this consent at any time by updating your preferences in your account or by contacting our support team directly. We use aggregated, anonymised data to analyse platform performance, understand how Filipino players interact with our games and features, and make improvements to the overall user experience. This aggregated data cannot be used to identify any individual player. Any automated decision-making that affects your account — such as fraud detection flags — can be reviewed by our team upon your request.

16 ph does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers. All third-party partners are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so or when disclosure is necessary to protect the rights and safety of our players and the platform. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified of any material changes to how your information is handled.

As a player based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also request that we correct any inaccurate or incomplete data associated with your account, and we will action such requests promptly. If you wish to have your personal data deleted, you may submit a request to our support team, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. You have the right to object to or restrict certain types of data processing, including direct marketing communications, and we will honour those preferences without affecting your ability to use the platform. For any privacy-related enquiries or to exercise your rights, please reach out to us using the contact details provided in the footer of this page.

The 16 ph platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session and preferences, and to analyse how players navigate and use our services. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in and play. Analytics cookies help us understand which features are most popular and where improvements can be made, using anonymised data that does not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use cookies to serve third-party advertising or to track your activity on websites outside of the 16 ph platform.

We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep your login credentials confidential at all times. Sensitive data such as payment information is encrypted in transit and at rest using secure protocols. We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering record-keeping requirements. Once the retention period has expired and there is no legal basis for continued storage, your data is securely deleted or anonymised.

If you believe your account or personal data has been compromised, please contact our support team immediately so we can take appropriate action to secure your account and investigate the incident. We will notify you and the relevant Philippine authorities in the event of a data breach that is likely to result in a risk to your rights and freedoms, in accordance with our legal obligations. Our security practices are reviewed and updated regularly to keep pace with evolving threats and best practices in the online gaming industry. Players are also encouraged to review the Responsible Gaming page and our Terms and Conditions for further information on how we protect your interests on the platform.